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With the USB dongle inserted into a free USB slot, run the Licence Manager software. It should show the active dongle in the left hand pane. Click the Save Details button to save information relating to this dongle.

Returning a Defective Dongle

Once you have confirmed the USB device is not working using the procedures above, please contact our sales team via email or through our contact formopen a support ticket here: Support Portal.  You will need to provide the serial number of the dongle.  Depending on the type of dongle you have, this can be found etched onto the metal USB insert, or displayed on a barcoded label on the rear of the dongle.

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