Digital Detective Group offers a limited return policy for certain products only. The following contact information should be used to process a return.
Digital Detective Group Suite 18, Motis Business Centre Cheriton High Street Folkestone, Kent CT19 4QJ England
Phone: +44 (0)844 330 8892
For software protected by a licence key file, once the licence key file has been generated and e-mailed to the customer, there is no return or refund offered.
For software protected by a USB hardware dongle, a 7 day customer satisfaction guarantee is provided for software sold directly by the Digital Detective Group to its end users. The following procedures apply to any such return.
6. Digital Detective Group will issue you the appropriate refund upon receipt of the returned product(s), less the cost of any shipping. The original payment method will be used for the refund (i.e. credit card or cheque).
As part of the quality assurance process, a member of the Digital Detective Group management team may contact you prior to, during, or after the return in order to better understand the reason for the return.
All product returns are subject to the minimum £45 restocking charge. Additional charges may apply for damaged or missing parts.
In order to receive a refund on any returned product (less the restocking fee), the product must not be damaged (whether by the courier chosen by you to return the goods, or otherwise). The product must be returned in as-new or re-saleable condition to qualify for a refund, including all cables, manuals, software, dongles and original packaging. Refunds are not issued for shipping charges.
For all returns, please contact Digital Detective Group’s Customer Service line on +44 (0)844 330 8892 to initiate the return process.