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Introduction to Obtaining Technical Support

When seeking assistance with our software, it is extremely important that you provide enough information to allow us to understand, and potentially recreate the problem.  Trying to remotely diagnose a problem is extremely difficult, particularly when we may not be able to access your original data.  Please be patient, and try and provide as much information as possible.  To assist in the process, please read the following section prior to submitting any support ticket.  Please remember to be courteous, and most of all, please let us know if we managed to assist you.