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titleWhat is your refund policy?
For returns, please see our Returns Policy.  If for any reason a sale is cancelled prior to shipping any goods (following a credit/debit card purchase), there is a £5 £10 GBP (or equivalent if an alternative currency was originally used) administration charge for refunds if the cancellation is at the request of the customer.

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titleI have purchased a single licence. Can I install the software on my laptop as well?

No; If you have purchased a single (static) licence key file, it can only be used on a single workstation.  You are only permitted to move the licence in certain circumstances (see Static Licence Key Files for further information).  We will shortly be integrating hardware locked licence key files.

If you wish to have the flexibility to move your licence between a workstation and laptop (or any other machines with the software installed) you will need to purchase a USB dongle licence.  Please see USB Hardware Dongles HstEx for further information.

 

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titleDo you have a USB dongle licence?

Yes we do.  Dongle protection will allow the user to install our software on as many machines as they like and run the software with a dongle connected.  This makes life much easier, particularly when using the software on a laptop or within a multi-machine lab environment.  Please see USB Dongle Licence for further information.

   

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