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We use a dedicated issue management system. Whether you sign in to our support portal or send an email to our support email address, the result is the same. A new issue will be created in our database and a notification is sent to our software engineers. You will automatically receive an email notifying you of the unique reference number. If 
If you chose to respond to our queries via email, please ensure you do not change the subject line. Please also remove any previous conversation from the message leaving only the NEW content.
Please use qTrace to replicate the problem.
This means that the issue progress can be tracked in our database We would also recommend that you log in to the support portal to review and reply to requests. The support portal can be found here:
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