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The licence key generation process is manual on confirmation of a successful purchase. Orders are processed during normal office hours. If you have purchased via our online store, the order will not be processed until full payment has been received. On successful payment, you will receive 2 emails confirming this; the first from Worldpay confirming the payment, the second from our online store confirming the payment has been received. If you do not receive either email then the payment did not go through. Once this has been manually reviewed by our sales team, the order will be changed to cancelled or declined. Please remember that we are in the United Kingdom so our time zone in GMT. We will endeavour to generate and send licence keys within 1 business day of purchase. Normally, licence key files are generated within 2 hours of purchase (during normal office hours). USB dongle licences are sent out via DHL/UPS for International purchases and Royal Mail for UK purchases. Our cut off time for orders requiring same day shipping is:
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