Skip to end of metadata
Go to start of metadata

Note

This applies to NetAnalysis v1.5x only.

NetAnalysis Error Log File

When an error message appears in NetAnalysis (version 1.5x), the software logs information regarding this error to a log.  This log will help our support engineers establish the cause of the issue.  The folder containing the logs can be accessed by selecting Help » Error Reporting.  Please ensure that all error logs are submitted with your support request

If you need to find the error logs manually, they are stored in the following file loactions:

 

Microsoft Windows XP
C:\Documents and Settings\{user}\Application Data\Digital Detective\NetAnalysis\ErrorLog
Microsoft Windows Vista / 7
C:\Users\{user}\AppData\Roaming\Digital Detective\NetAnalysis\ErrorLog


NetAnalysis v1.5x Error Log Files

Obtaining Support and Reporting Issues

The following links outline how to obtain support or report issues with our software: